Questions or concerns? Please do not hesitate to contact us at [email protected] with your order # and we’ll get back to you as soon as possible. 

 

Please review the following basic terms that govern your use of, and purchase of, products from Shanghaiobserved.com Please note that your use of Shanghaiobserved.com constitutes your agreement to follow and be bound by those terms. 

 

All sales are final. No refunds accepted, no returns honored. Significantly factory defective items are accepted for exchange within 7 days from which shipment is received. We require that customers notify [email protected] of any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition with printed receipts. Exchanges are not available for any product after 7 days.

 

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

 

We have made every effort to display as accurately as possible the colors of our products that appear at the Shanghaiobserved.com However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

 

DISCLAIMER 

Shanghaiobserved.com and all contents of the site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.  You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with you use of our site, and that Shanghaiobserved.com shall not be liable for any damages of any kind related to your use of this site.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

When we receive a returned shipment due to whatever reason, unclaimed returns get donated to charity after 30 days.